Refund Policy

Please read this Refund Policy ("Agreement") carefully before using our website ("Website"). This Agreement sets forth the legally binding terms and conditions for your use of the Website.

Billing

Product fees are billed upon purchase.

Customers are responsible for making sure that their billing information is accurate to ensure uninterrupted service. Failure to provide the correct billing information may result in suspension or termination of the service.

Cancellation & Refund

We only offer cancellation and refund options for our digital products.

Our digital product comes with a 30-day money-back guarantee. Customers are able to ask for a refund without any reason given within the 30-day period after the purchase.

We do not provide any refunds after the 30-day period.

All cancellation and refund requests have to be submitted on this page.

This Refund Policy is on valid for our programs that can be purchased through the website.

Our personal (1-on-1) coaching programs have different terms.

In case of exceptional circumstances, such as technical issues or billing errors, we may, at our discretion, provide a refund or credit.

Access to Content

In case of a refund, customers will immediately lose access to the purchased service and any content exclusive to paying members.

Suspension or Termination

We reserve the right to suspend or terminate a customer's access to the app and its services in the case of a violation of our terms of service or any fraudulent activity.

In the event of suspension or termination, no refund or credit will be provided.

Offer-specific terms for this site

These terms apply to the offers sold on this site and, where they differ from the policy above, take priority for those purchases. Our Refund & Cancellation Policy covers memberships.

28-Day Mobility Challenge

30-day money-back guarantee. If you are not happy, email support@movesmethod.com within 30 days of purchase for a full refund.

All Pass

90-day money-back guarantee. Email us within 90 days of purchase for a full refund.

Subscriptions

• Yearly plan: $97 per year.
• Monthly plan: $19 per month.
• Both renew automatically at the same price at the end of each period until you cancel.
• Cancel anytime by emailing us or through your account; you keep access until the end of the paid period and will not be charged again.

How refunds are paid

Approved refunds go to your original payment method, usually within 5 to 10 business days.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss. The guarantees above are in addition to these rights.